Kimono Measurement

Please note that all products are measured in centimeters.
Mitake (height)
Yuki (center of your back to wrist)
Hip (your hip measurement plus 40cm)

Ordering

Custom Orders

• Please provide your height, sleeve length at a 45 degree angle from the middle of your back to your wrist, and your hip measurement at the widest point.
  
• All custom orders are to be paid in full.
  
• Once a custom order has started, we cannot cancel it, so please be sure to double check your measurements, color, and design.
  
• All custom orders will include a 20% service fee.
  

Used Items

• Used items are photographed and described to the best of our ability.  If you have any further questions about used kimono or obi, please ask us prior to placing your order.  Returns are not accepted. 

Shipping

• Items are usually shipped within 2-3 business days of receipt of order.  We ship via Japan Post and EMS.
  
• All items include the cost of shipping in their price.
  

Returns

We accept returns on some of our items,  provided you contact us within 7 days of receiving the item with the following information:

• order number
• reason for return

We do not accept returns on the following items:

• Custom orders
• Opened kimono accessories, due to sanitary reasons
• Items that have been altered or damaged.
• Cosmetic or beauty care items, due to sanitary reasons.

We will issue refunds within 7 working days of receiving your return.  We will refund the cost of the item minus a 20% restocking fee.

Services

We offer various services including making arrangements for custom orders with partner companies, special searches for products not listed on the website, special educational services.

Kimono Care

• To prevent wrinkling and stretching, we recommend that you fold your kimono and store it flat in paper kimono cases.
  
• We do not recommend dry cleaning kimono.  Most items can simply be aired out.  Do not attempt to clean heavily embroidered, dyed, or silk items.  For kimono and obi that need to be cleaned due to stains, please ask us about kimono and obi cleaning services.
  
• Washable kimono can go into the washing machine.  Use a mild detergent and cool water.  Dry your kimono flat.  We do not recommend machine drying kimono.